Privacy Policy & Terms of Use
1. Customer Information
The information we learn from visitors to our Website ("customers", "users", or "you") helps us personalize and continually improve our services to you. Here is a non-exclusive list of the types of information we gather about our customers:
Information Collected:
We receive and store any information you enter on our Website, such as names, e-mail addresses and other personal information, including information provided on an lead forms and employment applications you submit, or information you provide when you contact the Company for customer support. You can choose not to disclose certain information; however, it could limit the services you can take advantage of on our Website. We use the information that you provide for such purposes as responding to your requests, customizing future features for you, and communicating with you. You are responsible for ensuring the accuracy of the information that you enter on our Website, and inaccurate information will affect the information you receive when using our Website and our ability to contact you.
When you visit the Crest Marine, LLC. website or engage in related Services, we may collect personal information from you:
Customer (“Crest Care”) and Support Correspondence: We may collect personal information that identifies you personally when you submit lead and web forms, comments, questions, or suggestions to our Crest Care customer service.
Transactions: We may collect Personal Information to fulfill a request or order you place on our Website. Such information could include name and address, credit card number and expiration date, and billing address.
Communications or Submissions: From time to time, you may be asked to submit Personal Information to Crest Marine, LLC. for use of the Website or Services.
Aggregate Information:
We receive and store certain types of information whenever you interact with us. When you enter the Website, we collect your browser type and IP address. We collect information about how you interact with us and the Website, any preferences you express, and settings you choose. This information is gathered for all Website visitors. In addition, we store certain types of information from your browser using "cookies,"" pixel tags, and similar technologies that create and maintain unique identifiers. Our Website may use cookies and similar tools to customize the content and advertising you receive based on, among other things, the personal information you have provided. A cookie is a small text file sent from a website and stored on a user’s computer while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s identity and/or previous activity. Depending on browser settings, cookies can be saved on a user’s hard drive, or can be restricted to the computer’s memory, where it is removed once the browser is closed. Crest Marine, LLC. uses cookies to identify specific machines in order to gather aggregate data on how visitors are utilizing our Website. Most browsers allow you to control cookies; however, if you disable or block cookies, some features of the Website that make your experience more efficient will be disabled and others might not function properly.
Device Information:
We may collect information about the devices you use to access the Website, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and network information.
Server Log Information:
When you interact with our Website, we collect server logs which may include information like device IP address, access dates and times, features or pages viewed, crashes and other system activity, and type of browser.
Information from other sources
We may also collect information about you from other sources, including publicly available sources, social media and marketing service providers. We may combine the information collected from these sources with other information in our possession.
2. How We Use Your Personal Information
We collect and use customer information to provide, maintain and improve our boats, products, services and to provide excellent customer care and support. We also use the information we collect for research and development, to provide promotions, and in connection with legal proceedings.
We take your privacy seriously. Except as disclosed in this policy, we do not sell or disclose customer personal Information or information that makes it possible for other parties to contact you directly without your consent. Your information is an important part of our business, and we are not in the business of selling it to others. We use and share customer information only as described below:
Providing Services and Features:
We use information we collect to provide, personalize, maintain and improve our Website and our products and services. This includes using the information to perform internal operations, including troubleshooting software bugs and operational problems, conducting data analysis, testing, and research, and monitoring and analyzing Website usage and activity trends.
Customer Support:
We use the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our Crest Marine, LLC. customer support services, including to: direct your questions to the appropriate support person, investigate and address your concerns, and monitor and improve our customer support responses.
Category |
Examples |
|---|---|
A. Identifiers. |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80I). |
A name, signature, address, telephone number, education, employment, employment history (for the purposes of career opportunities functionality), credit card number, debit card number, medical information. Some personal information included in this category may overlap with other categories. |
C. Protected classification characteristics under California or federal law. |
Age (40 years or older) and sex (including gender). |
D. Commercial information |
Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
E. Internet or other similar network activity. |
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. |
F. Geolocation data. |
Physical location or movements. |
G. Professional or employment-related information. |
Current or past job history or performance evaluations (for purposes the purposes of our career opportunities functionality). |
H. Inferences drawn from other personal information. |
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or products and services you purchase.
- Indirectly from you. For example, from observing your actions on our Website, correlation to your social media presence, etc.
- Use of Information We Collect
We may use or disclose the personal information we collect for one or more of the following purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment, facilitate delivery, connect you with an appropriate dealer, distributor or third-party fulfillment provider, and notify component manufacturers of purchasers for component warranties, support or service, etc. We may also save your information to facilitate new product orders or process returns.
- To provide, support, personalize, and develop our Website, products, and services.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business. For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users/consumers is among the assets transferred.
- We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
For Google Products, including but not limited to:
- Chrome
- Android
- Gmail
Firefox Browser
https://addons.mozilla.org/en-US/firefox/
https://addons.mozilla.org/en-US/firefox/addon/tota11y-accessibility-toolkit/